Bus Transport Information

School Transport Service
Strategically located north of the city centre, the Australian International School Singapore (AISS) is easily accessible from all parts of the island. To ensure that students are able to conveniently commute between their homes and school, AISS engages the professional service of a local, independent transport company to meet all its transportation needs.

AISS maintains a Transport office located adjacent to the canteen, and works closely with the Transport Coordinator to facilitate the requirements of the School. All buses are equipped with seatbelts and students travel to and from school with a Bus Auntie/Amah, who ensures the children’s safety and maintains a good demeanor.

New contact details for Semester Two 2008 are:

Yeap Transport Pte Ltd
80 Seletar Hills Drive
Singapore 708095

Woodlands Post Office
PO Box 266
Singapore 917312
Phone: 6319 3766
Fax:       6363 8501
Email:    school_bus@ais.com.sg

Registration
Important Information
Rates
Service Location
Payment & Termination of Service
Frequently Asked Questions
Contact for Transport Office
Service Feedback

REGISTRATION
Download the Transport Request form and Waiver& Indemnity form here, fill in, and submit these forms to the Transport Office at least two weeks before the date of commencement of service. You will be informed of a placement within two weeks of registration.

Priority will be accorded to students who are traveling two-way. Single-trip service is subjected to availability.

Click here for Important & Useful Information when using the bus service.

RATES (Until end Term 2, 2008)
Rates are quoted per term in Singapore dollars and are subject to 7% GST.

Full fares are charged per term. Pro-rata rates are charged to those who join later within the term. 

PAYMENT
There are a total of four terms in a school year. Rates are quoted per term. To secure a seat on the bus, a crossed cheque made payable to ‘William Yeap Transport Service’ is to be submitted to the Transport Office two weeks from the date of receipt of invoice.

 TERMINATION
If you wish to terminate the use of the bus service, please download the Termination Form here and submit to the Transport Office at least two weeks prior to the date of termination. Refunds will be made on a pro-rata rated basis.

IMPORTANT & USEFUL INFORMATION
Pick-up & Drop-off
Students will board and alight from the bus at pre-designated points. This is usually at the main gate of the house or the guard house of the condominium.

Preschool and Preparatory students must be met by a parent/helper (as approved by a parent) or guardian at their drop-off point. As part of the School’s policy to ensure the safety for our young students, students will be returned to the Transport office should no one be at the designated point of collection.

Students are not allowed to alight at any other point other than his/her home or travel in any other buses.

Bad Weather Conditions & Delays
In the event of rain, the drivers have been instructed to stop at the nearest sheltered area that is safe for boarding and alighting.

If the bus fails to arrive within 15 minutes of the scheduled pick-up time due to unforeseen circumstances such as storms, flash floods or road closures, reimbursement can be obtained from the Transport Office.

Travel Times
William Yeap Travel Service aims to deliver students to the designated drop-off within 50mins of departure from AIS.

With the school campus growing in 2008, it will be necessary to re-evaluate bus transport requirements regarding schedules and acceptable maximum travel timeframes.

Change of Address
Click here for the Change of Address & Contact details Form and email it to the Transport office at school_bus@ais.com.sg or fax to 68584745.

Notification for Transport Changes
If your child is unwell and requires leave from school, either whilst at home or at school, please inform the Transport Coordinator at 9455 2062/ 6319 3766.

If you have made plans for your child NOT to use the bus service for the day, please download and fill in the form for Notification for Transport Changes here. Alternatively, you can contact the Transport Coordinator.

Arrival & Departure Times
Buses arrive at school from 08.15 -08.25 hrs

Preschool/Primary School buses depart within 10-15mins after dismissal time.
(i.e. : Mon - Thurs 15.10 - 15.15hrs. Fri 15.00 - 15.05hrs)

Secondary School buses depart from 1530-1535hrs

SAFETY RULES & SCHOOL BUS ETIQUETTE
As partners in education, AISS would like to enlist your assistance as parents in imparting safety rules and etiquette to our students while they are on board. This will help to ensure that our students enjoy and a safe and pleasant journey every day.

Students should :

• Remain seated and keep their seat belts fastened throughout their journey

• Put their bags under the seat

• Keep the bus free of litter

• Refrain from speaking loudly

• Keep their stationery and any potentially dangerous items such as pen knives in their bags

• Practise consideration towards fellow students in their use of language and behavior

• Observe punctuality when boarding

• Not eat or drink in the bus (except for water)

• Not change or remove their attire in the bus

• Not take their pets on the bus.

• Not reserve seats for their friends
  
  

FEEDBACK
Please download the form provided here should you wish to provide us with feedback.

FREQUENTLY ASKED QUESTIONS
Q:        Are the buses safe for my child to travel on?

 It is a statutory requirement of the Land Transport Authority in Singapore for all school buses to undergo annual safety inspections before they are allowed to carry passengers and travel. Should this requirement not be fulfilled, the school bus cannot and will not run under any circumstances.  In addition, the School conducts inspection on the buses before each new term to ensure that seat belts, first aid kits and fire extinguishers are in good working order.

Q:        Why is it not possible for the air-conditioning run prior to children being placed on the school bus?
 

Due to regulations of the National Environment Agency in Singapore (Equal to the EPA in Australia), buses are prohibited to have engines running whilst being stationary. There are regulations concerning these matters and are subjected to a fine. However, the air-conditioning is started at 15.00 hrs in order to ensure proper ventilation once the children are seated on the school bus."

Q : Can my child take a ride in another bus with a schoolmate instead of his/her regular bus?

No. In our constant effort to maintain good order and punctuality, such “cross-transfers” may give rise to confusion and delays.

Q : My house and the School are in close proximity, can I request that my child be the last to board the bus?

OR

Q : Why is my child the first to board the bus and yet the last on the drop-off?
As a rule of thumb, students residing closest to the school will be picked-up later, whilst those residing furthest , will be picked-up earlier. However, to optimise time-distance efficiency, the order of pick-up and drop-off is dependent on factors such as peak-hour traffic conditions and traffic rules.

Q : A different bus came to pick my child up this morning. Why is that so?  

OR

 Q : I have been informed that the pick-up time for my child has been changed. Why is that so? As the enrolment of the School changes throughout the year, the bus service actively respond to these changes by mobilising a suitable bus and re-scheduling. However, no effort is being spared to ensure minimum changes occur through the year.

Q : I am relocating to a new house. When do I need to inform the Transport Office?
A two-week notice prior to the date of commencement from a new address is required. You can inform the bus service by downloading the Change of Address & Contact Form here with your updated details and send it in to the Transport Office.

Q : Why is the bus late this morning/afternoon?
Although the bus drivers adhere to their schedules closely, occasional delays occur due to unexpected traffic congestion, vehicle breakdowns, poor weather conditions or when the bus is kept waiting for a late student.

Q: Are the buses safe for my child to travel on?
It is a statutory requirement of the Land Transport Authority in Singapore for all school buses to undergo annual safety inspection before they are allowed to carry passengers. In addition, the School conducts inspection on the buses before each new term to ensure that seat belts, first aid kits and fire extinguishers are in good working order.

Q: Is my child under any insurance coverage when using the bus service?

It is mandatory for all commercial vehicles in Singapore to purchase the Third Party Vehicle Insurance Coverage. William Yeap Transport Service has additionally purchased a Public Liability Insurance that covers accident claims up to the value of SGD$10 million.


Q: I would like to pay my bill/s. How do I do so?

Payment can be made either by cash, cheque or GIRO. At this time, we are unable to accept payment by credit card.

Q: I would like to pay by GIRO. How can I do so?

Payment can be made by GIRO through the following banking details:

Bank Name: DBS

Account Name: WILLIAM YEAP TRANSPORT SERVICE

Account Number: 008-900151-5 (Current Account)

Branch: North Buona Vista

Swift Dest: DBSSSGSG

CONTACT :
William Yeap Transport Service

Farrer Road P.O. Box 242

Singapore 912809

Transport Office : 6319 3766

Transport Coordinator : 94552062

Fax no. : 68584745

Email address : school_bus@ais.com.sg

OR jasmine_ng@ais.com.sg

Transport Coordinators

       

          Colleen Chua                           Jasmine Ng