Welcome New Parents

Orientation Day

Term 3 Orientation Thursday 21st July

Welcome to all our new AIS families. We are incredibly excited you have chosen AIS and can’t wait for you to start your journey in Singapore with us.

Your Admissions Manager will send you an invite to register for our Orientation session for your family between 8:00 -11:00am on Thursday, 21 July. We will start with a formal Welcome by our Head of School before a member of the Sub Schools Senior Leadership Team will take you through what to expect on Day 1 and it will end with an opportunity for you to ask any last-minute questions.

After this Orientation your child will be moved to ‘Roll Attending’ in our student Management System and this generates their timetables and also brings the whole family into our internal Parent Portal. PLEASE don’t try to access till Friday 22 July when pushed to ‘Roll Attending’. It’s here that you can order lunches for the following Monday and get car passes and other valuable information going forward.

We are always very excited to welcome new families to AIS. If at any point you need further help please reach out to you Admissions Managers and they will assist.

DAY 1 TERM 3: Monday, 25 July 2022 8:00am

IMPORTANT: All new students start at AIS campus at 8.00am

IMPORTANT: All new students start at AIS campus at 8.00am like all other families. On the first day of Term, all students start their day at 8:00am. PLEASE do not come earlier as the Pod areas are not open or teachers ready for students till after 8am.

It is super easy to find where to go when you arrive at the AIS campus. Taxi companies know our different Gates so please advise them which Gate you require. The security staff will be able to point you in the right direction once on campus. Our friendly Admissions Staff will be wearing these navy-blue shirts and are easily recognised near the entry gates. We also have clearly labelled welcome signs at Admissions tables on campus inside each gate.

Simply say to anybody ‘Excuse me, we are new to AIS’ and you’ll get more help than you could possibly ask for.


If you have children at different sub-schools, please arrive at the gate that is for your eldest child first. A member of the team will then assist you with directions to the correct area for your younger children.

Infant Care to Prep Early Learning
Village (ELV)
Gate 3 – by car
Gate 4 – pedestrian
Yoges Sinniah, Sarah
Richardson and Jo Lu
Year 1 & Year 2 Lower Elementary Gate 3 – Outside
Billabong café- next to
taxi drop off
Yulie Zhang, Yunie Yang, Lareina Koh, Cass Goh
Year 3 to Year 12 Upper Elementary
to Secondary
Gate 1 – Theatre Liza Pistor, Laurence Cruickshank and
Elle Richer

AIS Campus map

Please find the AIS Campus map for your easy reference below:

The AIS Parent Portal - Connect

PLEASE don’t try to access till Friday 22nd July when pushed to ‘roll attending’.

Connect AIS is the community portal used by Parents, Students and Staff in AIS.

It is customised for every user and allows access to essential processes, such as Online Canteen Ordering and Parent-Teacher Interview sign-ups, and important information from the school, such as Timetables and Class Communication.

To perform your first log in, please do the following:

  1. Go to ais.fireflycloud.asia
  2. Click on the green button that states “Logging in for the first time? Activate your account.”
  3. Key in the email you provided to your Admissions Manager
  4. Activation instructions will be sent to your registered email address


If you need further assistance or encounter any issues with parent portal, please email our IT Helpdesk at help@ais.com.sg and indicate the subject with your child’s name and year group, (for example: Unable to login to parent portal – Student’s name, Year group)

Feel free to join your child’s Class List App. Please scan the QR code below once you have joined the parents portal on Connect to access and join the ‘Classlist’ app that we use to connect you with your child’s classmates’ parents:

Parent Pass

The safety of our community is of paramount importance to us. To maintain the security of our campus, we require all Parents and Guardians to wear their Parent Passes when entering and moving around the school.

To receive your Parent Pass on your first day of school, please submit your photo via THIS FORM . Your pass(es) will be given to your youngest child.

If you are unable to do this, please submit your photo, setting the file name as your FIRST NAME and LAST NAME (e.g. John_Doe), to ask@ais.com.sg.

Please note that the processing time for Parent Passes is between 1-2 weeks.

If you need further clarification on Parent Passes, please send your enquiry to ask@ais.com.sg.


Our uniform shop is now offering online ordering with a $10 delivery fee.

School Bus

If your children wish to utilise the bus service, please see details here. You will be required to complete the bus registration and health declaration form and return to your Admissions Manager or aisbus@jtt.com.sg

* Do note that processing and confirmation of your child’s bus registration can take up to 2 weeks, do ensure your child’s bus form is sent to us as soon as you can.

AIS Laptop Program

AIS has a laptop program starting from Year 6 to Year 12. Each Secondary student needs to have a MacBook for use at school. This can be either school supplied, or students can bring their own MacBook (BYOD) that meets the school minimum requirement.

Please click THIS FORM to make the choices whether your child will BYOD or have a school-supplied laptop.

Please note that once you have selected your laptop option for the year you are unable to change this until the following academic year.

Canteen Services (Sodexo)

Canteen services are a critical part of the School’s provision, not least because we are all aware that nutritionally balanced food options for children can encourage them to engage in healthy eating habits as they continue to grow. Our school canteens cater for students in Early Years, Elementary and Secondary according to their age-specific needs and preferences.

The two AIS canteens are managed for the School by Sodexo. Founded in 1966 by Pierre Bellon in Marseille, France, Sodexo is now the worldwide leader in Quality-of-Life Services. In Singapore, we have over 300 Sodexo Education staff serving more than 10,500 meals every day. They have been working with schools and colleges since 1999.

Sodexo produces their dishes fresh on site, made from principal ingredients, created and anaylsed by qualified chefs and dedicated service teams.

If you have any questions or comments, or if you would like more information on any particular food area please email the team at sodexo.aissg@cognita.com.

Feedback can also be provided direct to the School, via our Parent Experience and Helpdesk on ask@ais.com.sg.

How to Pre-Order

  1. Log in to Connect
  2. Select “Canteen” from your dashboard
  3. Click through the link
  4. You will be prompted to log in through Campus Online
  5. Select your meals and pay through the Campus Online platform


If you have any questions or comments, or if you would like more information on any particular food area please email the team at sodexo.aissg@cognita.com. Feedback can also be provided direct to the School, via our Community Engagement Team on ask@ais.com.sg.

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