Welcome New Parents

Term 4 Orientation Day 2023

Welcome to all our new AIS families. We are incredibly excited you have chosen AIS and can’t wait for you to start your journey in Singapore with us.

Virtual Meeting: Zoom Call: Thursday 5 October 2023, 10am – 11am (Compulsory)

  1. 10.00 am Welcome by Head of School and Principal
  2. 10:15 am Break out rooms in Sub-School
  • Early Years (2 mths-4yrs)
  • Elementary (5yr -11yrs)
  • Secondary (12yrs-18yrs)


What to expect: The objective of the virtual meeting is to explain what you can expect on your first day of school. In this virtual meeting, you will be able to ask questions about what time to report to school, what to bring and what you can expect.


Please note: In the zoom registration there will be a prompt asking you to choose the Sub-School you would like to join. If your family crosses over different Sub-Schools (Secondary/Elementary/Early Learning Village), please pick your oldest child’s Sub-School and your Admissions Manager will send you the recording of the other Sub-School/s after the Orientation. 


Unable to attend Virtual Orientation

If for some reason, you are unable to attend Virtual Orientation, we will need to schedule an enrolment meeting for both your child and a parent or guardian to attend before the commencement of school.

To schedule this meeting, please contact your Admissions Manager at admissions@ais.com.sg

First Day Of School (Monday, 9 October 2023)

  • Admissions Staff will be at each gate wearing White AIS shirts to direct you if you need help.
  • Taxi drivers and taxi apps have different gates as options to choose from


Where to go for each Sub-School

  • Early Years (2 months-4yrs). Gate 3 or Gate 4 – Level 2
  • Elementary:
    • Prep, Year 1 and Year 2 (5 – 7 yrs) – Gate 3
    • Year 3, Year 4 and Year 5 (8 – 11yrs). Gate 1
  • Secondary:
    • Year 6 to Year 12 (12 – 18 yrs). Gate 1 – Theatre


Online: Additional information

Please do not try to access the AIS Parent Portal – Connect until Monday, 9th October, on your child’s first day of school.

Please find here a link to our Website (Welcome New Parents) for additional information.

It is easy to find where to go when you arrive at the AIS campus. Taxi companies know our different Gates so please advise them which Gate you require. The security staff will be able to point you in the right direction once on campus. Our friendly Admissions Staff will be wearing white AIS polo shirts and are easily recognised. We also have clearly labelled welcome signs at Admissions tables on campus inside each gate.

Simply say to anybody ‘Excuse me, we are new to AIS’ and you’ll get more help than you could possibly ask for.


If you have children at different sub-schools, please do as follows:

  1. If you have children in Early Years and Elementary, please go to the Early Learning Village (ELV) and then over the Music Bridge to Elementary.
  2. If you have Elementary and Secondary, go to Gate 1 and head to the Theatre.
Infant Care to Prep (2 months – 5 years) Early Learning
Village (ELV)
Gate 3 – by car
Gate 4 – pedestrian
Yoges Sinniah, Prinesh, Jo Lu, Yulie Zhang
Elementary (Year 1 to Year 6) Lower Elementary Gate 1 – Theatre Yunie Yang, Lareina Koh, Cass Goh
Secondary (Year 6 – Year 12) Secondary Gate 1 – Theatre Liza Pistor, Laurence Cruickshank, Liz Pardey

AIS Campus map

Please find the AIS Campus map for your easy reference below:

The AIS Parent Portal - Connect

Please don’t try to access the AIS Parent Portal – Connect until Monday, 9th October on your child’s first day of school 

Connect AIS is the community portal used by Parents, Students and Staff in AIS.

It is customised for every user and allows access to essential processes, such as Online Canteen Ordering and Parent-Teacher Interview sign-ups, and important information from the school, such as Timetables and Class Communication.

To perform your first login, please do the following:

  1. Go to ais.fireflycloud.asia
  2. Click on the green button that states “Logging in for the first time? Activate your account.”
  3. Key in the email you provided to your Admissions Manager
  4. Activation instructions will be sent to your registered email address


If you need further assistance or encounter any issues with parent portal, please email our IT Helpdesk at help@ais.com.sg and indicate the subject with your child’s name and year group, (for example: Unable to login to parent portal – Student’s name, Year group)

Once you have joined Connect you can download the Class List Mobile App which allows you to connect with your child’s classmates parents.

AIS Car Decals

Please don’t try to access the AIS Parent Portal – Connect until Monday 9th October, on your child’s first day of school 

Security access to the AIS Campus is very important to us. For the safety of our students, you are required to register your vehicle IU number online to allow personal vehicle access to our school.

After you have registered for the Connect Parent Portal you can apply for a car decal.

You may collect your car decals from the receptionists at Gate 1 (for Year 3 to Secondary) and Gate 3 (for Infant to Year 2) on the first day of school.

Parent Pass

The safety of your children is of utmost importance to us. As such, we seek your assistance to display your Parent Pass when you enter or are within the campus.

Please apply for a Parent Pass by submitting your photo via this form or simply email to ask@ais.com.sg, setting the file name as your FIRST NAME_LAST NAME (e.g. John_Doe).

Once your pass(es) is ready, it will be given to your youngest child.

We will do our best to process your application as quick as possible but please take note it could take 1-2 weeks. In the meantime, if you are visiting the school you will need to register at the security gate.

Tips to remember when taking your photo:

  • Photos is taken full face, front-facing, head straight and eyes open
  • Must only display your head and shoulders
  • Cannot be resized
  • Must be well-lit and have a background
Parent Pass


Our uniform shop is now offering online ordering with a $10 delivery fee.

School Bus

If your children wish to utilise the bus service, please see details here. You will be required to complete the bus registration and health declaration form and return to your Admissions Manager or aisbus@jtt.com.sg

* Do note that processing and confirmation of your child’s bus registration can take up to 2 weeks, do ensure your child’s bus form is sent to us as soon as you can.

AIS Laptop Program

All our Secondary School students are required to have a laptop. The school has a preferred seller, Innocom who gives our families exceptional value.

Once you have your laptop, we do ask that the students follow the below steps to prepare their laptop before the Virtual Orientation Day on Thursday, 5th October.


Once you have finished the preparation process, please complete the below document:

Canteen Services (Sodexo)

Canteen services are a critical part of the School’s provision, not least because we are all aware that nutritionally balanced food options for children can encourage them to engage in healthy eating habits as they continue to grow. Our school canteens cater for students in Early Years, Elementary and Secondary according to their age-specific needs and preferences.

The two AIS canteens are managed for the School by Sodexo. Founded in 1966 by Pierre Bellon in Marseille, France, Sodexo is now the worldwide leader in Quality-of-Life Services. In Singapore, we have over 300 Sodexo Education staff serving more than 10,500 meals every day. They have been working with schools and colleges since 1999.

Sodexo produces their dishes fresh on site, made from principal ingredients, created and anaylsed by qualified chefs and dedicated service teams.

How to Pre-Order

  • Log in to Connect
  • Select “Canteen” from your dashboard
  • Click through the link
  • You will be prompted to log in through Campus Online
  • Select your meals and pay through the Campus Online platform


If you have any questions or comments, or if you would like more information on any particular food area please email the team at sodexo.aissg@cognita.com. Feedback can also be provided direct to the School, via our Community Engagement Team on ask@ais.com.sg.

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