Welcome New Parents

Orientation Day

Term 1 Orientation Day Thursday 19 January 2023

Welcome to all our new AIS families. We are incredibly excited you have chosen AIS and can’t wait for you to start your journey in Singapore with us.

General Information

Orientation Day is an important part of your child’s introduction to school life at AIS and is an opportunity for you to see exactly where you need to come on Day 1, Wednesday 25th January at 8am and also get uniforms, organise lunches, buses and other important parts of school life.

Before commencing school, it is a requirement that your child attends Orientation Day, accompanied by a Parent / Guardian and/or English-speaking Agent/Communicator.

Orientation Day 

DATE: Thursday, 19th January 2023 (Gate 3 entrance for arrival – Gate 3 listed on all taxi apps)


  • SECONDARY SCHOOL – Registration from 8.30am – Finish 10.45am
  • ELEMENTARY SCHOOL – Registration from 10.15am – Finish 12.30pm
  • EARLY YEARS – Registration from 8.30am – Finish 10.45am

No uniforms are required for orientation.

What to expect

We will start with registration in the Small Gym (staff will direct you where to go) followed by a Welcome from our Head of School before a member of the Sub Schools Senior Leadership Team will take you through what to expect on Day 1 and a tour of the pod areas and classroom so that students know where to go on Wednesday, 25 January, 8am.You will return to the Big Gym after your tour where you can visit one of these booths set up for you:

  1. Uniform Shop (New – Cash Sales only)
  2. Parents Association (AISPA) members to chat with and sign up to App and visit Preloved Uniform Shop
  3. IT for Secondary Students to drop their laptops off to get software added for Wednesday, 25 January
  4. Bus company to check students are needed and organised
  5. Sodexo, the school’s catering company to organise school lunches
  6. School Sports and Cross-Curricular Activities (CCA) sign-up and information


The Small Gym (staff and signage will guide you from Gate 3)

  • It is important to arrive on time. This will enable you to collect important class information and also finalise any outstanding documents, details (addresses and phone numbers) or visa requirements

Unable to attend Orientation Day

If for some reason, you are unable to attend Orientation Day, we will need to schedule an enrolment meeting for both your child and a parent or guardian to attend before the commencement of school.

To schedule this meeting, please contact your Enquiry / Admissions Manager at admissions@ais.com.sg

Do Note 

To avoid long waiting periods on the day, we encourage you to submit all necessary documentation, personal details (Singapore phone numbers and address) and payment of the tuition fees prior.

Please contact your respective Enquiry / Admissions Manager if you have any questions or queries.

Orientation Day is one of the most exciting days of the AIS calendar. We look forward to welcoming you and your family as you embark on the first part of your AIS adventure.

First Day Of School

IMPORTANT: All new students start at AIS campus at 8am

Day 1 – Wednesday, 25 January, 8am (After the Chinese New Year Public Holidays on 23 and 24 January)

Early Years

  • All Early Years – go up to class: Gate 3 Car / Taxi drop off: Car Park below, Gate 4 pedestrian


  • Prep – Go up to class: Gate 3 Car / Taxi drop off ELV side: Car Park below, Gate 4 pedestrian
  • Year 1 & Year 2 – Go up to class: Gate 3 Car / Taxi drop off: Car Park below
  • Year 3, Year 4 and Year 5 – Go up to class: Gate 1: Car / Taxi and pedestrian. Car parking available


All years: All students to theatre.

  • Gate 1: Car / Taxi and pedestrian. Car parking available


It is super easy to find where to go when you arrive at the AIS campus. Taxi companies know our different Gates so please advise them which Gate you require. The security staff will be able to point you in the right direction once on campus. Our friendly Admissions Staff will be wearing these navy-blue shirts and are easily recognised near the entry gates. We also have clearly labelled welcome signs at Admissions tables on campus inside each gate.

Simply say to anybody ‘Excuse me, we are new to AIS’ and you’ll get more help than you could possibly ask for.


If you have children at different sub-schools, please do as follows:

  1. If you have children in Early Years and Elementary, please go to the Early Learning Village (ELV) and then over the Music Bridge to Elementary.
  2. If you have Elementary and Secondary, go to Gate 1 and head to the Theatre.
Infant Care to Prep (2 months – 5 years) Early Learning
Village (ELV)
Gate 3 – by car
Gate 4 – pedestrian
Yoges Sinniah, Prinesh, Jo Lu, Yulie Zhang
Elementary (Year 1 to Year 6) Lower Elementary Gate 1 – Theatre Yunie Yang, Lareina Koh, Cass Goh
Secondary (Year 6 – Year 12) Secondary Gate 1 – Theatre Liza Pistor, Laurence Cruickshank, Liz Pardey

AIS Campus map

Please find the AIS Campus map for your easy reference below:

The AIS Parent Portal - Connect

Please don’t try to access the AIS Parent Portal – Connect until Wednesday 25th January, on your child’s first day of school 

Connect AIS is the community portal used by Parents, Students and Staff in AIS.

It is customised for every user and allows access to essential processes, such as Online Canteen Ordering and Parent-Teacher Interview sign-ups, and important information from the school, such as Timetables and Class Communication.

To perform your first login, please do the following:

  1. Go to ais.fireflycloud.asia
  2. Click on the green button that states “Logging in for the first time? Activate your account.”
  3. Key in the email you provided to your Admissions Manager
  4. Activation instructions will be sent to your registered email address


If you need further assistance or encounter any issues with parent portal, please email our IT Helpdesk at help@ais.com.sg and indicate the subject with your child’s name and year group, (for example: Unable to login to parent portal – Student’s name, Year group)

Once you have joined Connect you can download the Class List Mobile App which allows you to connect with your child’s classmates parents.

AIS Car Decals

Please don’t try to access the AIS Parent Portal – Connect until Wednesday 25th January, on your child’s first day of school 

Security access to the AIS Campus is very important to us. For the safety of our students, you are required to register your vehicle IU number online to allow personal vehicle access to our school.

After you have registered for the Connect Parent Portal you can apply for a car decal.

You may collect your car decals from the receptionists at Gate 1 (for Year 3 to Secondary) and Gate 3 (for Infant to Year 2) on the first day of school.

Parent Pass

The safety of your children is of utmost importance to us. As such, we seek your assistance to display your Parent Pass when you enter or are within the campus.

Please apply for a Parent Pass by submitting your photo via this form or simply email to ask@ais.com.sg, setting the file name as your FIRST NAME_LAST NAME (e.g. John_Doe).

Once your pass(es) is ready, it will be given to your youngest child.

We will do our best to process your application as quick as possible but please take note it could take 1-2 weeks. In the meantime, if you are visiting the school you will need to register at the security gate.

Tips to remember when taking your photo:

  • Photos is taken full face, front-facing, head straight and eyes open
  • Must only display your head and shoulders
  • Cannot be resized
  • Must be well-lit and have a background
Parent Pass


Our uniform shop is now offering online ordering with a $10 delivery fee.

School Bus

If your children wish to utilise the bus service, please see details here. You will be required to complete the bus registration and health declaration form and return to your Admissions Manager or aisbus@jtt.com.sg

* Do note that processing and confirmation of your child’s bus registration can take up to 2 weeks, do ensure your child’s bus form is sent to us as soon as you can.

AIS Laptop Program

All our Secondary School students are required to have a laptop. The school has a preferred seller, Innocom who gives our families exceptional value.

Once you have your laptop, we do ask that the students follow the below steps to prepare their laptop before the Orientation Day on Thursday, 19th January.


Once you have finished the preparation process, please complete the below document:



If you are unable to follow the process, we can help you. However, it will require you leaving the laptop with our Information Technology (IT) Team on Orientation Day and it will be passed back on Day 1 (Wednesday, 25th January) in the Theatre.

Canteen Services (Sodexo)

Canteen services are a critical part of the School’s provision, not least because we are all aware that nutritionally balanced food options for children can encourage them to engage in healthy eating habits as they continue to grow. Our school canteens cater for students in Early Years, Elementary and Secondary according to their age-specific needs and preferences.

The two AIS canteens are managed for the School by Sodexo. Founded in 1966 by Pierre Bellon in Marseille, France, Sodexo is now the worldwide leader in Quality-of-Life Services. In Singapore, we have over 300 Sodexo Education staff serving more than 10,500 meals every day. They have been working with schools and colleges since 1999.

Sodexo produces their dishes fresh on site, made from principal ingredients, created and anaylsed by qualified chefs and dedicated service teams.

How to Pre-Order

  • Log in to Connect
  • Select “Canteen” from your dashboard
  • Click through the link
  • You will be prompted to log in through Campus Online
  • Select your meals and pay through the Campus Online platform


If you have any questions or comments, or if you would like more information on any particular food area please email the team at sodexo.aissg@cognita.com. Feedback can also be provided direct to the School, via our Community Engagement Team on ask@ais.com.sg.

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